Refunds are possible within 30 days of the invoice date for services that have not been delivered yet. Work that has already been delivered is not refunded: it is credited through a credit note on your next invoice.To ask f...

Our support team is available Monday to Friday, 8:00 to 18:00 (US Eastern time). Tickets opened outside these hours are answered the next working day.Response times depend on the priority: High priority tic...

You can export your data at any time. Exports created from the dashboard stop at 5,000 rows; for everything, use Reports › Exports › Full data, which has no limit.Choose the format (CSV or Excel), pick the dat...

On the customer portal login page, click Forgot password and enter the email address you sign in with. You receive a reset link within a few minutes; it is valid for 24 hours.If the email does not arrive, check your spam fo...

Every invoice email has a Pay now link, and all open invoices are listed in the customer portal under Invoices. You can pay by card or bank transfer; card payments are confirmed at once and the invoice is marked as paid automatica...

Every project starts with a kickoff call within 5 working days of signing. In the call we agree the goals, the timeline and who is involved on both sides.After the kickoff you get access to the project in the customer porta...

Every plan starts with a 14-day free trial, no card needed. You can switch plans at any time from your account page; upgrades apply at once and downgrades from the next billing period.You can cancel whenever you like. After...

Your data is backed up every night and kept for 30 days in a second data center. All traffic is encrypted, and passwords are stored only as secure hashes.Access to customer data inside our team is limited to the people work...